Frequently Asked Questions

Browse our collection, select your desired product, choose the size, and click “Add to Cart”. Then click on the bag icon, review your items, and proceed to checkout. Fill in your details and place your order.

Once your order is placed, you will receive an order number. Our team may also contact you to confirm your order details.

Yes, you can cancel your order before it is shipped. Contact us at info@kiddistan.com or call +92 301 2987787.

We currently accept Cash on Delivery (COD). You pay in cash when you receive your order.

No. With Cash on Delivery, you only pay when your order is delivered to you.

Orders are typically delivered within 3-5 working days. Karachi orders are delivered within 48 hours.

A shipping fee of Rs. 420 applies to all orders.

Yes, we deliver to most cities across Pakistan. Unfortunately, we do not offer international shipping yet.

Once your order is shipped, our team will share the delivery updates with you. For any updates, contact us at info@kiddistan.com.

We offer a 7-day exchange policy on non-sale items. The product must be unused, with tags and price label intact, and you must have the purchase invoice.

No, we do not offer returns or refunds. Only exchanges are accepted as per our exchange policy.

No, sale items are not eligible for exchange.

If you are in Karachi, you can visit our office for an exchange: DJ Collection, Sector 14/A, House No 92, Orangi Town, Karachi.

Contact us at info@kiddistan.com or call +92 301 2987787, and our team will guide you through the process.

Contact us within 7 days of delivery with images of the product at info@kiddistan.com. After reviewing, we will help you with an exchange.

Email us at info@kiddistan.com or call +92 301 2987787. Our support hours are Monday to Saturday, 10:00 AM – 8:00 PM PKT.

Our office is located at DJ Collection, Sector 14/A, House No 92, Orangi Town, Karachi.